DAMAGED PACKAGES AND/OR ITEMS
If you receive your order and either the package or the items are damaged, please contact us immediately so that we can address the situation.  Retain all original packages and packing material in case UPS decides to follow up with a damage claim.

BACKORDERS
Backorders are simply orders that contain items that are not in stock.  This can occur because of the high volume of web sales we process and because of customers that come into our store.  If we do not have the item in stock, we will notify you via e-mail.  If you wish to verify that we have an item in stock before you place your order, please call and a salesperson can verify that for you.  You may also place your order over the phone with a salesperson.  

SPECIAL ORDER ITEMS
Some of our items are special order items only.  This means we do not keep these items in stock.  Special ordered items can only be returned with a restocking fee of 25 to 50%.  Special ordered items typically take longer for our warehouse to receive.

CANCELING AN ORDER
We will only cancel orders if you send an e-mail stating you wish to have it canceled.  You may call us first, but it is necessary for you to e-mail us, as well.  Please include your name and order number in the e-mail.  Please note that if you decide to cancel your order and your order has been packaged and is ready to be shipped, you will be charged a 10% restocking fee.  This is non-negotiable, so please notify us as soon as you can if you wish to cancel your order.  Please note that it may take up to ten (10) business days for us to process your credit for your cancellation.  Once credit has been issued, you will either be notified via e-mail from Authorize.net or PayPal.

RETURNS
All returns to us must be approved by our sales department.  We will not accept returns after 90 days.  All returns will be assessed a minimum 15% restocking fee.  Additionally, we will not accept returns without authorization.  If you return an item without authorization, you will be charged an additional restocking fee of 10%.  That means on top of the restocking fee you will already be paying, you will be charged another 10%.  All items must be in their original packaging and in resaleable condition.  We will not accept returned items that have been used.  Please keep in mind that it may take up to ten (10) business days for you to be credited for your return.  Once credit has been issued, you will either be notified via e-mail from Authorize.net or PayPal.