A&H Turf & Specialties Terms & Conditions

A&H Turf & Specialties works directly with the manufacturers represented on our website and we only purchase new products.  Full manufacturer finish and product warranties apply to all of the products we sell.

Our company was founded in 1985 by a father and son.  It is still owned by that same father and son.  We have been providing you, the customer, with the best prices available for nearly three decades.  Our entire company strives to provide the best possible service to you, as well.
 
PLACING AN ORDER.  Once you place your order, your credit card or PayPal account gets charged immediately.  Please know that once you place an order with us, it typically takes our warehouse 1-3 business days to process that order.  You will be notified via e-mail everything that is happening with the order you placed.
 
Shortages or Damages: When you receive your order, inspect it immediately.  If there is damage you must call us immediately. Any Shortages or Damaged not claimed within 7 Days upon Receipt will no be accepted.
 
SHIPPING.  A&H will ship by either UPS or USPS Priority Mail.  If you wish to have your order shipped by one method over another, please notify us of the shipping method you would prefer.  If you would like us to ship your order by another carrier, please call and speak to someone in our web sales department so that we can do our best to accommodate your wishes.  By doing so, you may incur additional shipping charges.  Occasionally, we have items on backorder and only part of a customer’s order in stock.  If this is the case and you wish to have a partial shipment, please know that you may incur additional shipping charges, as well. 
 
Please note that free shipping offers only apply to the Contiguous United States.  If you place an order within Hawaii, Alaska, or outside the United States and free shipping shows up, you will be notified of the actual shipping and given the option to continue or cancel the order.
 
If you wish to upgrade your shipping method, please call us and we will do every effort to accommodate your request.  Please know that you will incur additional shipping charges and we will discuss that with you when you call.
 
Shipments to Canada are typically sent via USPS Priority Mail to save our customers in duty costs.  However, please know that we cannot always send the orders via Priority Mail and they sometimes need to be shipped via UPS.  Our charges do not include customs and CAD fees that are charged at the border.
 
DAMAGED PACKAGES AND/OR ITEMS.  If you receive your order and either the package or the items are damaged, please contact us immediately so that we can address the situation.
 
BACKORDERS.  Backorders are simply orders that contain items that are not in stock.  This can occur because of the high volume of web sales we process and because of customers that come into our store.  If we do not have the item in stock, we will notify you via e-mail.  If you wish to verify that we have an item in stock before you place your order, please call and a salesperson can verify that for you.  You may also place your order over the phone with a salesperson.  
 
SPECIAL ORDER ITEMS.  Some of our items are special order items only.  This means we do not keep these items in stock.  Special ordered items can only be returned with a restocking fee of 25 to 50%.  Special ordered items typically take longer for our warehouse to receive.
 
CANCELING AN ORDER.  We will only cancel orders if you send an e-mail stating you wish to have it canceled.  You may call us first, but it is necessary for you to e-mail us, as well.  Please include your name and order number in the e-mail.  Please note that if you decide to cancel your order and your order has been packaged and is ready to be shipped, you will be charged a 10% restocking fee.  This is non-negotiable, so please notify us as soon as you can if you wish to cancel your order.  Please note that it may take up to ten (10) business days for us to process your credit for your cancellation.  Once credit has been issued, you will either be notified via e-mail from Authorize.net or PayPal.
 
RETURNS.  All returns to us must be approved by our sales department.  We will not accept returns after 90 days.  All returns will be assessed a minimum 15% restocking fee.  Additionally, we will not accept returns without authorization.  If you return an item without authorization, you will be charged an additional restocking fee of 10%.  That means on top of the restocking fee you will already be paying, you will be charged another 10%.  All items must be in their original packaging and in re-saleable condition.  We will not accept returned items that have been used.  Please keep in mind that it may take up to ten (10) business days for you to be credited for your return.  Once credit has been issued, you will either be notified via e-mail from Authorize.net or PayPal.
 
PRODUCT FINISHES.  Although items on our website may indicate they are the same finish, please know that finishes may differ from one manufacturer to another.  The photos on our website are directly from our manufacturers, but to ensure you are ordering the finish you want, you may want to call and talk to a salesperson.
 
PRIVACY.  Please know that none of your personal information leaves our company.  Your information will not be shared with any telemarketing firms.  Once you place an order, we DO NOT keep your credit card information stored.  Our company uses Gateway Transaction for our credit card transactions.  It is one of the most secure sites in the world.  
 
DISPUTED CHARGES.  If you are unsure of a purchase you may have made with us, please contact us immediately and we will do everything we can to resolve this issue.  If you dispute a charge with your credit card company, it costs our company $35.00.  If we prove you did indeed make the purchase, you will be charged the additional $35.00 fee, and all additional charges that may incur.
 
In closing, we thank you for your business and we strive to make your experience in dealing with our company a pleasant one.  Our promise is to get your product to you in a timely manner and with the best service possible.